NEW DELHI: More than 600 students have received refunds of Rs 1.56 crore from coaching institutes after the intervention of the Department of Consumer Affairs.
“The department has ‘successfully secured refunds amounting to Rs 1.56 crore for over 600 aspirants and students in the education sector,” said an official statement released on February 22.
These students, enrolled in coaching centres for civil services, engineering courses and other programmes, were previously denied rightful refunds despite following the terms and conditions set forth by the coaching institutes, it added.
National Consumer Helpline
The relief was made possible through grievances filed by the students via the National Consumer Helpline (NCH), which facilitated a streamlined process for dispute resolution.
“The swift action by the Department has helped students receive compensation for unfulfilled services, late classes, or cancelled courses, ensuring they do not bear the financial burden of unfair business practices,” the statement said.
The Department of Consumer Affairs has instructed all coaching centres to adopt a student-centric approach, mandating clear, transparent refund policies to protect student’s financial interests.
It has been made clear that the unjust practice of denying legitimate refund claims will no longer be tolerated, urging educational institutions to uphold consumer rights.
The Department is also committed to strengthening the complaint redressal mechanism and educate students on their consumer rights.
The National Consumer Helpline has proven to be a vital resource in empowering students and aspirants in their quest for justice.
Through the platform, many students resolved issues without the need for protracted legal battles, saving time and energy. By resolving grievances at the pre-litigation stage, NCH has helped prevent the escalation of disputes.
Comments are closed.