NEW DELHI: In a bid to support students in the wake of the Class 10 and 12 board exam results, the Central Board of Secondary Education (CBSE) has launched its second round of free psychosocial counselling services. The helpline, which began working on May 13, will be available until May 28, 2025.
The CBSE declared the results for over 37 lakh students, of which more than 22 lakh passed Class 10 exam with a 93.66 per cent success rate, and nearly 15 lakh passed Class 12 exam with an 88.39 per cent pass rate.
The board extended efforts to ensure the emotional well-being of students and their families during this stressful time. The CBSE Result 2025 mark sheets can be accessed using login credentials such as the examinee’s roll number, admit card ID, school code, and date of birth.
The free counselling service offers a range of support options for students and their parents, said a notification issued by the CBSE.
To view the detailed notification, click here.
IVRS Support (24/7): Individuals can dial 1800-11-8004 to get immediate answers to questions on stress management, time management, and other exam-related concerns.
Tele-Counselling: As many as 65 trained experts, including principals, counsellors, and special educators from CBSE schools in India and abroad, will offer guidance between 9.30 am and 5.30 pm.
Online Resources: The CBSE website and its YouTube channel provide podcasts and videos on topics such as mental health and handling academic pressure.
For additional resources and guidance, stakeholders are encouraged to visit the dedicated ‘Counselling’ link https://www.cbse.gov.in/cbsenew/Counselling_pr.html on the CBSE website and its YouTube Channel https://www.youtube.com/@cbsehq1905/featured
This initiative comes at a crucial time when students are not only reflecting on their results but also preparing for national exams such as the CUET, JEE, and NEET.
The counselling services aim to ensure that students’ emotional well-being remains a priority as they navigate the next steps in their academic journeys.