Students preparing for competitive exams will soon have easier access to information, with the National Testing Agency (NTA) developing an AI‑powered helpline to answer queries related to JEE and UGC‑NET.
Multilingual, Toll‑Free Support
The helpline will allow candidates to ask questions in multiple languages, helping those who struggle with English or navigating the NTA’s website. The toll‑free number 1800 180 47 47, previously used for collecting exam reform suggestions, is being repurposed for this service.
What Students Can Ask
From application procedures and fee details to eligibility criteria and deadlines, the AI system is being trained to respond using verified information from the NTA’s database. This means students won’t have to search across multiple websites or rely on unofficial sources.
Accessibility First
Officials say the initiative aims to reduce difficulties faced by candidates, particularly those from rural areas or with limited digital access. By offering instant, reliable answers, the helpline is expected to save time and ease stress during the exam process.
Reform‑Driven Move
The project is part of broader reforms to improve transparency and efficiency in the examination system. The NTA has faced scrutiny in recent months, especially after the NEET‑UG paper leak controversy, and the helpline is seen as a step towards restoring trust.
While the service is currently being tested, the agency has not yet announced its public launch date. Students are advised to wait for an official notification before using the helpline.